Privacy Policy

Limousine Party Bus is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information.

What information we collect and why

We may collect the following types of personal information:

  • Full name
  • Residential address
  • Phone number and email address
  • Booking details (e.g. event date, locations, itinerary)
  • A copy of identification (e.g. driver’s licence)
  • Payment-related information (via third-party providers)

We collect personal information to:

  • Process and manage bookings
  • Verify the identity of the person making a booking
  • Communicate with you about your booking
  • Manage risk, safety, and liability associated with our services
  • Meet legal and compliance obligations
  • Respond to incidents, including insurance claims or law enforcement requests

We only collect information that is reasonably necessary for these purposes.

Identification documents

As part of our booking process, we will request a copy of a government-issued identification document (such as a driver’s licence).

  • This is used to verify the identity of the person making the booking
  • Customers are encouraged to redact unnecessary details, including:
    • Licence number
    • Card number
    • Date of birth

We only require your name and address for verification purposes.

How we collect and store your information

We collect personal information directly from you via:

  • Website enquiry forms
  • Booking confirmation forms
  • Email, phone, or messaging communication
  • Secure online forms (e.g. ID upload forms)

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored using:

  • Secure cloud-based platforms (e.g. form systems, cloud storage providers)
  • Password-protected systems and devices

Access to personal information is restricted to authorised personnel only, including the business owners and approved administrative staff.

Your information is not accessible to drivers or general staff.

Disclosure of information

We may disclose your personal information:

  • To insurers in the event of a claim
  • To law enforcement or regulatory authorities where required
  • To bus accreditation authorities, regulators, or auditors as part of our compliance obligations as an accredited operator
  • To service providers who assist in operating our business (e.g. cloud storage or form providers)

We do not sell, rent, or trade your personal information.

Data retention

We retain personal information only for as long as necessary to operate our business, meet legal and regulatory obligations, and support accounting, audit, and record-keeping requirements.

Booking and customer information (such as contact details, booking details, and transaction records) may be retained for an extended period for these purposes.

Identification documents (such as copies of driver’s licences) are retained for 90 days after the booking date.

Identification documents may be retained for longer only where reasonably necessary, including:

  • Insurance claims
  • Legal matters
  • Incident investigations

After this period, identification documents are securely deleted or permanently removed from our systems.

Access and correction

You may request access to, or correction of, your personal information at any time by contacting us.

Complaints

If you believe your privacy has been breached, please contact us at info@limousinepartybus.com.au or on 0491 158 666.

We will investigate your complaint and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Updates to this Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.